Lunch and Learn: A Practical Approach to Leverage AI for Customer Support

AI is not a fancy term anymore. The advancements in machine learning and AI are making it easy to solve a complex business problem. In the future, every business and use case will be leveraging AI in some fashion or the other. For a lot of companies, providing best customer support is key for long-term success. There are a lot of tools and technologies available right now to enhance the customer experience while reducing human interaction. This Lunch and Learn will provide an overview of the maturity of the products available in the market and a practical approach on how to deploy them for various business use cases. Lunch is provided.

Who Should Attend
Business leaders, technology leaders

About the Presenter
Srikanth Balusani is Chief Technology Officer at MST Solutions. He brings more than 18 years of experience developing and delivering innovative solutions. Srikanth is passionate about leveraging cloud platforms, AI, IoT, and conversational UI to build customer-centric solutions and improve business outcomes to help mid-market and enterprise companies solve real business problems and accelerate growth. He is responsible for driving the technology strategy for MST Solutions to provide world-class solutions to customers. Srikanth is an accomplished executive who played a key role in the growth of MST Solutions from a start-up to a global player. He has worked in various capacities from software developer to senior executive spanning B2B, higher education, financial services and public sector verticals. Srikanth holds a master’s degree in Computer Science from Old Dominion University.

About MST Solutions
Since our foundation in 2012, MST Solutions has become a leading provider in CRM and marketing automation consulting, specializing in higher education, healthcare, nancial services and public-sector solutions. Understanding the challenges organizations face in meeting the needs of their customers and employees, we guide our clients through the complexities in implementing solutions across the entire Salesforce platform and helps clients navigate Sales Process Automation, Customer Service Management, Marketing Automation and Custom Applications helping them transform the way the interact with their customer.