AI has been around for decades. But it has only more recently become mainstream with the deployment of machine learning and other tools. Customer support has a lot to gain from this technology, particularly in the areas of resolution time, cost and customer satisfaction. Companies today can harness the power of machine learning and AI to reach their ultimate goal of happy, satisfied customers.
The findings by Dice, a tech career hub, offer a glimpse into how businesses adjusted to the coronavirus pandemic onset and the rapid changes it brought, such as a mass movement from offices to telecommuting and an increase in e-commerce. As for changes between February and March, Arizona’s 6% bump put it at No. 6 on the state list and Phoenix’s 13% jump put it at No. 8 among U.S. cities.
Intel launches $50 million pandemic response technology initiative to combat the coronavirus, Universal Avionics provides assembly-line space to manufacture medical face mask and shield assembly, Acronis Joins #OpenWeStand movement to support small businesses, Benchmark plays crucial role with engineering and manufacturing against COVID-19, HR provider Integrity Outsource pledges $50,000 to help Arizona small businesses affected by COVID-19, and more.
Tucson-based Universal Avionics is assisting the local Tucson community in protecting healthcare workers and first responders during the COVID-19 pandemic. The company is currently providing the non-profit group, Hope Worldwide (Tucson Chapter), with assembly line space at its Tucson headquarters to manufacture medical face masks and shields.
The Council and its publishing partner, the Arizona Commerce Authority, are transitioning the TechConnect publication to a blog format. That means the issue in the works—No. 60—will publish in the magazine format that readers have come to know, as well as a blog that today’s readers have come to expect.
As president and CEO of the Arizona Technology Council, Steve Zylstra has a pulse on what’s going on statewide in the tech industry. The council is one of the largest technology-driven trade associations in North America, with more than 850 members. Phoenix Business Journal Reporter Hayley Ringle asked Zylstra about the biggest trends in 2019 and what he expects to see in 2020.
The 2017 CompTIA Cyberstates Report was released on Monday and shows some great traction for the technology industry in the Greater Phoenix Metro area. Among other findings, the report shows the average tech wage at nearly $98k nearly doubling the $50,200 overall average annual salary of the region. Sector news showed a 3.4 percent year-over-year growth […]