ELECTRIC UTILITY RELIEF PACKAGE
Governor Doug Ducey announced on March 26, 2020, a cooperative agreement with the state’s largest electric utilities to continue to provide reliable electricity to homes, hospitals, and businesses while making sure that Arizona residents facing financial difficulties will have choice, assistance, and reliable access to electricity. Under the agreement, Arizona Public Service (APS), Salt River Project (SRP), Tucson Electric Power (TEP) and six electric cooperatives have all agreed to a list of innovative solutions and services to protect customers during the COVID-19 pandemic. Read more about Gov. Ducey’s commitment to working with Arizona utilities to ensure customers remain safe and connected to power and water.
SALT RIVER PROJECT
SRP understands the significance of keeping you in service. We care about your safety, which is why we have many programs and resources in place to help you in times of need. Learn what SRP is doing to help keep our community healthy while keeping the power on and water moving through the Valley. Visit here to learn more how SPR can assist you during this time.
What SRP is doing about COVID-19
SRP knows that residential and business customers are being greatly impacted by this unforeseen event. Because of this, SRP will not turn customers’ power off for non-payment during the COVID-19 pandemic. SRP will also waive all late payment fees. This applies to both residential and commercial customers. SRP will attempt to contact customers who are currently disconnected for non-payment to ensure a safe reconnection. If your power is currently off for non-payment and SRP was unable to reach you, or you have not been contacted yet, please call SRP 24/7 at (602) 236-8888. Some customers may still see late fees on their upcoming bills. If there is a late payment fee on your bill, please call SRP to have it removed.
If you are having difficulty paying you electric bill, what should you do?
If you are having difficulty paying your electric bill for any reason, SRP encourages you to notify them as quickly as possible so they can make arrangements that can help you avoid a worsening financial situation. Call SRP 24/7, even on holidays, at (602) 236-8888. Their experienced customer service representatives and customer resource counselors have considerable flexibility to meet your unique needs and go to great lengths to keep you in power, including granting payment extensions if you request additional time to pay your bill. You can also request an extension online. Payment extensions provide additional time past the due date for you to pay your bill. You are eligible for up to six extensions per year. SRP’s customer resource counselors also work closely with community action agencies to assist customers with possible utility assistance as well as other critical needs, such as food, and are empowered to suspend all credit action against an account while they are providing assistance to customers.
ARIZONA PUBLIC SERVICE (APS)
Arizona Public Service, the state’s largest electric utility, is suspending shutting off power to customers for non-payment for the immediate future. APS will also be flexible with payments after the policy ends. For more information, visit the APS website.
Southwest Gas is holding a temporary moratorium on natural gas disconnections for non-payment that is in effect until further notice. For more information visit the Southwest Gas website.
TUCSON ELECTRIC POWER (TEP)
Tucson Electric Power is suspending service disconnections and late fees until further notice. For more information, visit the TEP website.
PHOENIX WATER SERVICES
Phoenix Water Services Department has suspended water shutoffs. Services will be temporarily restored to households disconnected due to unpaid bills to ensure residents can adhere to the Centers for Disease Control and Prevention (CDC) recommendations for frequent hand-washing. For more information, visit the Phoenix Water Service Department website.
FCC’s Keep Americans Connected Pledge
Cox is eliminating data usage overages in addition to pledging to support the FCC’s Keep Americans Connected Pledge by not terminating service because of an inability to pay their bills and waiving any late fees for residential and small business customers. For more information, visit the Cox Communications website.
CenturyLink also signed the Keep Americans Connected Pledge, which includes a commitment to waive late fees and not terminate a residential or small business customer’s service due to financial circumstances associated with COVID-19, for more information visit the CenturyLink website.
CableONE (Sparklight) is waiving late fees for customers for 60 days. CableONE serves Bisbee, Cottonwood, Globe-Miami, Page, Prescott, Safford, Sow Low, Lakeside-Pinetop and Winslow. For more information, call 877-692-2253.
Altice (Suddenlink) joined the FCC’s Keep Americans Connected Pledge and will not disconnect any broadband or telephone customers for unpaid bills. Altice servcies Bullhead City, Camp Verde, Cottonwood, Flagstaff, Kingman, Lake Havasu City, Lake Montezuma, Oak Creek, Parker, Payson, Pine/Strawberry, Pinewood, Sedona and Verde Village. For more information call 888-633-0030.
T-Mobile, which also signed onto the FCC’s Keep Americans Connected Pledge, is offering two plans in response to COVID-19 through their EmpowerED programs, which come at $10/month and $20/month levels. All rate plans will have taxes and fees waived. For details, see the T-Mobile EmpowerED 2.0 site.
Verizon signed onto the FCC’s Keep Americans Connected Pledge to waive late fees and suspend termination of wireless, home phone or broadband service for any residential or small business customers because of their inability to pay bills. For more information, visit the Verizon website.
AT&T is committed to the Keep Americans Connected Pledge to waive late fees and suspend termination of wireless home phone or broadband service for residential and small business customers who are unable to pay bills. For more information, visit the AT&T website.
Sprint signed the FCC’s Keep Americans Connected Pledge to support residential and small business owners by not terminating service if they are unable to pay their bill and waiving late fees incurred because of economic circumstances related to the pandemic. For more information, visit the Sprint website.