New Observatory Plaza for Lowell
Lowell Observatory in Flagstaff is building the Giovale Open Deck Observatory (GODO) as part of the first phase of a long-range expansion plan.
The 5,000-square-foot, elevated plaza is being constructed near the Pluto discovery telescope and is scheduled to open in late 2018 to help accommodate the observatory’s increasing crowd sizes. GODO will house a suite of telescopes that will be used for observing through eyepieces, as well as for projection of images and spectra onto monitors.
While much of the plaza construction costs are covered, Lowell’s development staff is seeking an additional $270,000 for the telescopes and related equipment to be housed in the structure.
Several AZTC Members Named Most Ethical Companies in the World
Seven member companies of the Arizona Technology Council are among the 135 companies from 23 countries named to the 2018 list of the World’s Most Ethical Companies compiled by the Ethisphere Institute, a global leader in defining and advancing the standards of ethical business practices,
The member companies are Avnet, CBRE, Intel, LinkedIn, Republic Services, Symantec and USAA. Record metrics of community support and innovative ways to engage and inspire employees, customers and stakeholders were typical traits for the companies appearing on the list.
Cybba Talks Budgeting for Display Campaigns
When devising the right budget for your organization’s or client’s display campaign, many organizations have sophisticated models that help them with attribution settings and CPA goals. The best practice, however, touches on both human and data-centric models, and ultimately boils down to experience as much as art and science. Read more.
Program for Sun Corridor Exporters
Exporters in the Sun Corridor region are invited to apply for the Economic Development for the Global Economy (EDGE) Export Recognition program that celebrates the success of companies in global markets.
All businesses will be recognized and top scoring companies will be highlighted at the Sun Corridor EDGE Export Recognition on April 26. Applicants also are eligible to participate in the ExporTech boot camps with all costs subsidized.
PlanetOne joins AT&T Alliance Channel
PlanetOne Communications is joining the AT&T Alliance Channel, enabling it to offer a full suite of integrated AT&T Business solutions that include fast, highly secure connectivity through its channel partners.
The AT&T Alliance Channel offers a cohesive sales experience, allowing PlanetOne to stay focused on helping its partners and their customers transform their businesses.
To kick off the relationship, PlanetOne Tech Tours will take place across the nation for PlanetOne partners and prospects, including March 14-15 during spring training in Scottsdale. Find registration information here.
Survey: Patient Data Breaches Experienced
Despite increased data breaches across all industries, only a quarter of registered nurses have seen changes in the way their companies handle data security and patient privacy over the past year, according to a University of Phoenix College of Health Professions survey.
The online survey of 504 registered nurses and administrative staff also found 20 percent of the nurses and 19 percent of the staff indicated that their facilities have experienced a breach of private patient data.
Current steps being taken to ensure the protection of patient data include:
- Updated privacy and access policies (according to 67 percent of the nurses and 69 percent of the staff)
- Role-based access (according to 59 percent of the nurses and 60 percent of the staff)
- Data surveillance (according to 56 percent of the nurses and 55 percent of the staff)
Changes in Customer Service Habits
The number of people who contacted customer service by telephone declined 10 percent in the last two years and contact with customer service overall has dropped 7 percent over the same period, according to Aspect Software’s latest Consumer Experience Index.
Instead, the study of 1,000 American consumers revealed an increased interest in experiences on new/emerging channels as 77 percent of consumers rated text-based customer service experiences using artificial intelligence favorably — a 10 percent increase from the year before. A third of consumers and 52 percent of millennials said they would like to see all customer service done through self-service AI.
What didn’t fall, however, was the number of consumers who stopped doing business with companies because of poor customer service. That figure rose to 54 percent last year, up from 49 percent the year before, with the number of millennials jumping 8 percent.
Since 2007, Ethisphere has honored companies that recognize their critical role to influence and drive positive change in the business community and societies around the world, and work to maximize their impact wherever possible.