With changing customer expectations, today’s businesses are not equipped to deliver what customers expect, particularly when it comes to on-site or field service management. As a result, the customer experience gap is widening. As technology transforms how companies interact with their customers, field service in particular faces exclusive challenges in evolving its model to meet the needs and expectations of the modern customer.
In this session, we will show you how leveraging Salesforce Field Service Lightning will help to enhance your customer experience and enable your company to interact with customers on a single platform.
During this session, you’ll learn:
Improve your mobile service operations and deliver connected, intelligent, and more personalized service from the phone to the field on one platform.
Learn how to schedule and assign work intelligently.
Learn how to make smarter decisions using Salesforce Field Service Wave Analytics to give your manager and dispatchers easy, real-time visibility into operational performance and KPI’s.