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Lunch and Learn: Modernizing Your IT Service Management

Presented by TB Consulting

We have all heard of the 80/20 rule, or Pareto principle. 

How could we apply this principle to our services businesses and extract maximum value without becoming completely bogged down by processes?

Attend this IT Service Management event, hosted by the Arizona Technology Council and TB Consulting, to learn how to deliver consistent, positive experiences for your internal and external constituents. 

Register now

We will describe a holistic approach towards unifying service and technology towards creating better, more efficient, more available outcomes that tie to business objectives. 

Many organizations desire this outcome but find that models or frameworks that are available are so complicated and comprehensive that they are never fully utilized. 

They may also implement something that is overly simplistic, or requiring multiple tools to do the job, leading to a disjointed service and value leaking through the transitions between systems.

Learn to take these steps to modernize your IT service management.

  • Obtain executive enthusiasm for initiatives
  • Determine which processes maximize value
  • Determine how to measure performance
  • Inspire the confidence and appreciation of the organization

Presented by Scott McKeon

Scott McKeon is the Director of Professional Services at TB Consulting where he specializes in bringing enterprise grade processes and technology to the Arizona business community, specifically the mid-market.  He has been helping clients maximize value by clearly identifying objectives and then developing plans to achieve them for 25 years.  Taking something that seems incredibly complex and simplifying it is a passion.  This approach can be applied to any business or any service offering.  Scott earned his MBA from University of Arizona.

At TBConsulting, we are deeply passionate about helping organizations deliver exceptional service experiences and fall in love with their technology.

By using an ITIL-based ITSM service model with sound, proven methodology you will provide an engaging, positive, valuable user experience for your users and your organization.

Learn how and register today.


University of Advancing Technology
2625 W Baseline Rd
Tempe, AZ 85283


Tuesday May 23, 2017




  • AZTC Members, FREE
  • Non-Members, $15


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