The Arizona Technology Council kicks off its quarterly CS/CX Lunch Forum series for 2018. The first forum meeting will be held at Arizona’s newest CS/CX operation located at WOZ University in Scottsdale. Founded by Steve Wozniak, the co-founder of Apple, WOZ currently has a 100 seat operation. The forum is open to attend for any members of the Council with CS/CX operations. This is a FREE member event. Register now.
JANUARY TOPIC: Success Center Technologies
Technology is key to scaling your Customer Success strategies efficiently. Companies that use these tools experience reduced churn, increased renewal rates, and improved customer experiences. Effective tech stacks enable renewal management, upsell and cross-sell, customer marketing, reporting and analytics, incident management, and beyond. Learn about and discuss the latest hardware being used in Success Center Infrastructure, Applications such as Software/SaaS Platforms, CRM, and Analytics Tools, and lastly, optimizing the Work Environment.
Save the Date: The next forum will take place on April 19th and focus on Employee Retention/Hiring. Location TBD.