DocSolid, the legal technology experts for enterprise scanning, workflow and paper reduction solutions, today welcomes Cadis Stuart-Hodges, IGP CRM, as Senior Director of Services, a new role for the company that will add substantial value to clients’ information governance and records management best practices as part of their Airmail2 Digital Mailroom and Digital Records Room implementations. Cadis is a certified records management and information governance professional and previous Director of Records for Drew Eckl & Farnham. She will oversee DocSolid’s Consulting and Professional Services and manage implementations of Airmail2 for the company.
Law firms throughout the country are still being held back by one thing — paper. Postal mail and a law firm’s mailroom have logistical challenges on a scale we simply never saw before 2019. The traditional format of a mailroom creates a significant bottleneck in attorney productivity as presently constructed because they were never designed to support the new realities of work from home with a hybrid workforce. As if that wasn’t causing enough pain already, the United States Postal Service (USPS) recently introduced new service standards that will only make things worse.
In law firms, Quality Control (QC) occurs as part of various processes: Conflicts Checking, Proof Reading, and Citation Checking are just a few examples. But rarely do we apply QC measures to a law firm process like document scanning.
At its core, design thinking is a human-centered process for creative problem solving that encourages organizations to keep a focus on the key stakeholders the current problem involves. If implemented correctly, design thinking leads to more innovation, better products, services, and internal processes.
When the pandemic sent the workforce to home offices, most law firms quickly started scanning daily mail to email inboxes. Facilities management or mailroom staff went into the office and cobbled together a new work process to accommodate this method of digital delivery. But delivering scanned mail via the email system compromises the security, compliance and the integrity of the process.
As law firms prepare for a long term future of hybrid operations, a crafted digital mailroom is essential. Inbound legal mail needs to get in the DMS, not the email system where it is delayed and exposed.