Ask Avnet, a combination of artificial intelligence and human expertise to streamline the online customer experience, has moved into open beta to provide anyone in the Americas access to the engineering knowledge base across the Avnet ecosystem.
Avnet.com is the gateway to Ask Avnet, the first platform of its kind in electronics distribution. Customers ranging from procurement specialists to makers can use Ask Avnet to find the critical insights and information they need to get their technology solutions to market.
The automated assistant provides users with a single point of entry for basic inquiries regarding product search and order status, and seamlessly connects customers to relevant content on Hackster.io and the element14 community. If a question is more complex, Ask Avnet can leverage information from its interaction to connect the user to the appropriate support channel, including the Engineer on Demand service that enables customers to request virtual appointments with application engineers.