Edwardian Hotels London has launched a new “virtual host” service designed by Phoenix-based Aspect Software to assist hotel guests,
The artificially intelligent service called “Edward” was created to deliver exceptional experiences for guests who prefer digital brand interaction. The new Interactive Text Response (ITR) mobile SMS service will allow guests to check and request hotel amenities by sending a text message.
The hotel’s chatbot is part of a wider project to digitally transform the way that Edwardian Hotels London engages with guests by using Aspect’s cloud-based technology. Edward works by using automated and intelligent text-based interaction via a self-service interface powered by Aspect’s Customer Experience Platform (Aspect CXP™).