Ron Schott joined the Arizona Technology Council in the fourth quarter of 2003 after completing two exciting careers in industry. After serving as the Council's interim president and CEO in late 2007, he has returned to his previous position of Executive Emeritus. 

Schott retired from America Online, Inc. in 2003. While at AOL, he was Director of IT for AOL’s Member Services Group and he established a Development Center in Tucson, AZ responsible for Application Development, Knowledge Management Systems, MIS Systems, Web Development, Quality Assurance, Performance & Stress Testing that supported all of the AOL and outsourced call centers with over 6,000 agents. Responsibilities spanned Data and Voice infrastructures, systems and applications.

The Voice Infrastructure allowed AOL Member Services to run all their call centers and outsourced centers as one virtual call center. Elements included 800# control and allocation, IVR’s, pre-call routing, CTI, ACD’s, Call Recording and Monitoring, CRM and linkages to AOL’s back end Data Systems. Call centers both domestic and International used VoIP technology and deployed Speech Recognition technology.

Prior to joining AOL, Schott held Senior Management positions at IBM which spanned Operating Systems Development, Laboratory Technical & Management experiences covering many technologies, industries and disciplines. He was also responsible for Technical Sales at IBM with major IBM customers in AZ and the Southwest Region.

Schott serves on the University of Arizona College of Business MIS Industry Advisory Council and the University of Arizona College of Engineering Industry Advisory Council. He is also chairman of the Arizona Telecommunication Information Council (ATIC) and is involved in various other community related activities.

He has been an Arizona resident for over 20 years, and enjoys using the skills and experiences he has acquired to help Arizona Technology Council Member Companies.

Contact: rschott@aztechcouncil.org
602-343-8324 x109